Industry: Hospitality / Tourism
- An outgoing, friendly and confident personality
- Enjoy interacting with people from all over the world
- Well groomed appearance
- Good communication skills
- Ability to work well in a team
- Reliable and responsible
- Good command of the English language, written and spoken
- Ability to work flexible hours between 7am and 10pm daily
- Computer literate with good skills in Outlook, Word, Excel, Internet
- Currently studying Hospitality or Tourism and need a formal internship as part of your studies; for a minimum period of 4 months
- General front desk reception duties
- Checking guests in and out
- Receiving and receipting payments
- Guest reservations on online booking system
- Guest enquiries with regards to travel planning, car rentals, room reservations
- Answering switchboard / telephone
- Tour sales and bookings
- Café / bar shift when required, including coffees, drinks, stocktaking, restock of bar
- Assisting with any duties as required by Duty Manager
- Work 35 hours a week, 7 hours per day, including weekends and Public Holidays
South Africa’s original, multi award-winning hostel and travel centre is simply Cape Town’s hottest, most social spot to stay.
Situated in the heart of Cape Town, it offers all the facilities you can expect from a great hotel; with stylishly decorated Afro-chic rooms, a travel desk and fully licensed restaurant and bar.
We offer our interns:
- The opportunity to gain invaluable working experience
- Enjoyable working atmosphere with great team members
- Opportunity to complete your internship with a well-known establishment
- Ability to meet interesting people from all over the world
- Opportunity to go on educational tours
Duration: 4 Months minimum
Please note that the internship is unpaid; and you are responsible for your own accommodation and meals.
Intern Feedback August 2014
My name is Kim, I’m from the US, and I am 22 years old. I recently graduated from ODU studying Tourism Management and International Studies. I was required to complete an internship for my degree. Coming here, I had no idea what I truly signed up for. I was aware that I was going be working at “the best hostel in Africa”, but I wasn’t sure what my duties would be.
They had me working reception at first, which was a bit difficult because I had never worked in this type of environment before, and I was new to the country. But, towards the end of my first month and all of my second and third month working here, I became much more involved. I would sit in on meetings, went on some “educational tours” (shark diving, township, Garden Route), closed down and opened the hostel, sold and promoted tours, helped train other interns, helped with the community projects, organized the shop, and communicated with international guests on a daily basis. I learned so much about working in the tourism field and I absolutely fell in love with it. It was so much fun to plan tours for guests and communicate with the multiple tourism companies. It had its perks too.
I feel as if every goal of mine was met at The Backpack, and I learned new skills that I never thought I’d be good at. I truly enjoyed coming into work, communicating with guests, the company of my coworkers, selling tours, and travelling South Africa. I achieved networking strategies and gained a better understanding of how hostels are run. Before this, I had never stepped foot in a backpackers, and now I know so much about how they are run. I would say that my biggest disappointment is that I can’t stay longer.
I highly recommend The Backpack as an internship for Tourism Management. They take interns all the time. You learn so much about tourism and hospitality. If you are confident in yourself, The Backpack will highly benefit you and you will become very involved within the company. Not to mention, South Africa is such a beautiful country and the tourism industry is extremely vibrant.
This internship was the best decision I’ve ever made, and I would never take it back. I came here alone not knowing anything about the city, and I’m leaving with so much new knowledge, memories, and amazing friends. This will not be my last time in South Africa, and I thank The Backpack for everything they have done for me!
Intern Feedback July 2014
My name is Mariano, I am 25 years old and I am from Argentina. I worked at The Backpack from late November, until the last days of May at the bar and at reception. As I came to South Africa as a exchange student, and needed to look for a job, I can not be happier that I found this place to work. The Backpack is a very organized hostel with an excellent vibe. From the housekeeping staff, up to the owners, Lee and Toni, I received the love and support I needed being so far away from home. Being my first time working in a hostel, I’m glad to say that I learned what are the basics to maintain a great reputation even after more than 20 years, and also the tools to be a good worker.
I had the opportunity to meet travellers from all around the world, and each one of them gave me new perspectives on people. And specially it made me want to travel more.
And what to say about Cape Town? It is one of the best cities that I’ve been to. It’s combination of African culture, with European looks make it a place hard to leave. When I first arrived to South Africa, I new little about CT, but when I decided to move here, I immediately knew that I was going to have lots of fun.
I want to thank Lee and Toni for giving me the opportunity to work in such amazing place, and giving me the possibility to do tours and activities I never thought I would experience.
Intern Feedback February 2014
I am Maren Reichardt, 20 years old and original from Germany. I am interested in business and tourism. These include that I like it to deal with people. It was one of my best decisions to come to this lovely city Cape Town.
I did my internship here at the backpack almost for 6 month at the reception and sometimes behind the bar. It was really varied.
I met many international and national people from all over the world. It was one of my best experiences and I enjoyed it really much. It was excactly that what I except.
Everyone took so good care about me and were very helpful. I have gained a lot of new knowledges and experiences for my future.
I am quite sad to leave and I am sure that I will be back.
Thank you so much for that